Consumer Contact Centre Advisor

About the role

We are seeking a proactive Consumer Contact Centre Advisor to join our team and deliver exceptional service to premium clients. The role involves managing client relationships, handling enquiries across multiple channels, and supporting sales opportunities within the telecom sector.

Key responsibilities

• Build and maintain high standards of business relationships with premium clients.
• React swiftly to customer concerns and resolve them cross‑functionally.
• Handle enquiries in person, by phone, or online and provide comprehensive product and service information.
• Achieve relationship targets and monitor contacts against service level agreements.
• Conduct periodic client reviews and satisfaction surveys.
• Identify upsell opportunities and inform the sales team.
• Liaise with internal departments to fulfill client needs.
• Escalate and resolve issues while keeping clients updated.
• Collaborate with team members and cross‑functional groups to improve the customer experience.
• Adapt quickly to changing demands and maintain resilience under pressure.

Required profile

• High school diploma or equivalent.
• 1‑2 years of experience in client relationship management, preferably in the telecommunications sector.
• Proven ability to manage premium customer accounts and meet KPI targets.
• Strong communication and teamwork skills.
• Willingness to take on additional projects as assigned by the line manager.

Required skills

• Computer literacy.
• Proficiency with Windows operating systems.
• Familiarity with internet applications.