Alternate Site Manager / CAC Program Manager

About the role

The Alternate Site Manager / Community Activity Center (CAC) Program Manager supports the Site Manager for the Installation Support Services (ISS) contract at Al Udeid Air Base, Qatar. The role ensures continuity of operations, co-oversight of mission-essential services and compliance with all Task Order requirements. The Alternate Site Manager has full authority in the Site Manager's absence and covers recreation services, maintenance, custodial services, linen operations and hospital aseptic services. As CAC Program Manager, the candidate leads fitness center, lounge, community activity center, learning resource center, theater and pool lifeguard services.

Key responsibilities

• Serve as Alternate Site Manager with full delegated authority for daily contract operations and share responsibility for all ISS functional areas.
• Oversee operations, staffing, scheduling, quality control, documentation and reporting, and resolve complaints within 24 hours and issues within 48 hours.
• Develop and run marketing strategies and surveys for community activity programs and events, and promote participation in them.
• Take part in inspections, audits and government meetings, including logistics, safety, deployment and force protection forums.
• Maintain staffing, supervision, training and performance standards; support quality assurance and corrective action tracking.
• Ensure property stewardship, safety, HAZMAT, environmental and hazard communication standards, and LN/OCN escort and monitoring compliance.
• Provide weekly staffing progress reports, personnel updates and situation reports, and work 24/7, including extended hours and 6-day weeks.

Required profile

• Bachelor's degree in Business Management, Hospitality or a related field, or equivalent military/professional experience; for the CAC Program Manager, an associate's degree, 2 years in a managerial position and 2 years in community center/recreation programs.
• At least 5 years of experience in ISS functions, base operations support, service delivery management or similar contract environments, including 2 years in a leadership role.
• Valid US driver's license, US passport, US citizenship (required for Secret clearance), and ability to obtain and maintain a Secret US Government clearance.
• Ability to pass contract medical requirements and work in a deployed, austere environment with frequent interaction with US military, coalition forces and host nation officials.

Required skills

• Proficiency in MS Office and interpretation of technical data, schedules, reports and personnel documentation.
• Strong English (written and verbal), administrative and reporting skills, and experience with government or military personnel.
• Leadership, problem-solving, decision-making and customer service abilities.