Assistant Reservation Manager

About the role

The Assistant Reservation Manager supports the daily operations of the Reservations Department in a 4‑star/5‑star hotel environment. You will supervise reservation agents, ensure accurate booking handling, and help optimise revenue through effective inventory control.

Key responsibilities

• Supervise and coach reservation agents to guarantee timely and accurate bookings.
• Monitor reservation requests, cancellations, amendments and special arrangements.
• Coordinate with Revenue Management on promotions, rate updates and inventory control.
• Handle VIP bookings, guest inquiries and complex reservation issues.
• Review reservation reports, identify discrepancies and support operational improvements.
• Maintain communication with Front Office, Sales and other departments.
• Assist the Reservation Manager during peak periods and prepare departmental performance reports.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism or related field (preferred).
• 2–3 years of experience in hotel reservations, preferably in a luxury or international brand.
• Proven supervisory experience and ability to manage multiple priorities in a fast‑paced environment.
• Strong communication, leadership and problem‑solving abilities.

Required skills

• Opera PMS
• CRS (Central Reservation System)
• Online booking platforms