Branch Manager – Qatar (Qatari & Children of Qatari Mothers)

About the role

The Branch Manager will lead the branch in line with CBQ's strategic objectives, driving sales growth and delivering high‑quality customer service. This senior position requires overseeing all operational aspects, ensuring compliance, and fostering a customer‑focused culture.

Key responsibilities

• Supervise and develop branch staff, providing on‑the‑job training and constructive feedback.
• Prepare, monitor, and control the branch budget, identifying cost variances and revenue opportunities.
• Implement marketing and business development plans to drive growth and profitability.
• Oversee customer service quality, manage complaints, and promote self‑service channels such as ATMs, POS, and digital platforms.
• Approve cash advances, manage cash levels, and ensure exposure stays within CBQ policy.
• Monitor credit portfolio quality, initiate remedial actions for delinquent accounts.
• Lead coaching and capability‑building programs to enhance team performance.
• Generate regular performance, MIS, and ad‑hoc reports for senior management.
• Ensure compliance with internal policies, risk, audit, and regulatory requirements.
• Maintain health, safety, and environmental standards across the branch.