Customer Experience Agent – Buggy Operations

About the role

We are looking for a Customer Experience Agent to operate the MATAR buggy shuttle service within Hamad International Airport. The role involves transporting passengers safely between terminals, providing friendly assistance and ensuring a high standard of service throughout the journey.

Key responsibilities

• Drive the MATAR buggy cart inside the passenger terminal, adhering to all safety and operational procedures.
• Assist passengers with boarding, alighting and luggage handling while maintaining a courteous and helpful attitude.
• Provide information about the buggy service and airport facilities to travelers.
• Follow standard operating procedures, ISO standards and KPI requirements set by Qatar Aviation Services and MATAR.
• Report any safety, security or compliance issues to shift supervisors promptly.
• Collaborate with QAS and MATAR teams to ensure smooth daily operations.

Required profile

• High school diploma or equivalent.
• At least one year of experience in a customer‑service role.
• Experience in a service‑oriented environment; airport experience is a plus.
• Valid light‑vehicle driving licence from your home country.
• Ability to work according to rostered shifts and maintain professional grooming standards.

Required skills