Customer Service Agent – Join Our Talent Pool

About the role

The Customer Service Agent will support short, medium‑haul and private flights by ensuring the safe and correct loading of aircraft catering according to the Food Safety Standard and the Galley Loading Plan (GLP). You will work closely with QACC, Bond Stores and Duty‑Free teams to prepare, load and dispatch flights on time.

Key responsibilities

• Handle medium, short‑haul and private flight catering operations as required.
• Prepare, load and dispatch flights using Qatar Airways Catering System (QCATS) or other airlines’ requirements.
• Ensure on‑time loading in line with airline specifications, GLP and food safety standards.
• Document food temperatures on Critical Control Point forms using calibrated probe guns.
• Manage handover and sign‑off to cabin crew with proper documentation.
• Maintain and safeguard tablets, radios, PPE and temperature probe equipment.
• Record start and completion times for each flight assignment.
• Prepare reports for flight delays, accidents or incidents.
• Coordinate with senior staff during emergencies or operational irregularities.

Required profile

• High school qualification with at least 1 year relevant experience, or a Bachelor’s degree (no experience required).
• Knowledge of Galley Loading Plan (GLP), menu specification, load matrix and menu cycles.
• Familiarity with various aircraft types and their catering requirements.

Required skills

• Galley Loading Plan (GLP) operation
• Menu specification and load matrix handling
• Food Safety Standard compliance
• QCATS (Qatar Airways Catering System) usage
• Temperature probe gun operation and calibration
• Use of tablets, radios and personal protective equipment