Customer Service Associate – Retail

About the role

The Customer Service Associate plays a key part in driving sales and delivering an exceptional shopping experience at the M&S store in Qatar. You will engage customers, provide product information, and help maintain a clean, welcoming environment.

Key responsibilities

• Create a positive first impression by greeting customers promptly and adhering to dress code.
• Provide up‑to‑date product information and express gratitude to shoppers.
• Deliver quality service in fitting rooms and follow up with customers.
• Assist in achieving sales targets and promote add‑on sales.
• Manage cash‑wrap transactions, offer gift cards, and capture customer data for the database.
• Maintain store standards, cleanliness, and participate in store meetings.
• Comply fully with M&S policies and perform housekeeping duties as required.

Required profile

• High school diploma or equivalent.
• 1‑2 years of retail sales experience.
• Strong verbal communication skills.
• Ability to work flexibly within a team environment.

Required skills