Customer Service Associate – Retail (M&S)

About the role

The Customer Service Associate will be the front‑line representative for Marks & Spencer in Doha, delivering a welcoming experience and driving sales. You will engage customers, provide product information, and ensure the store maintains high standards of cleanliness and presentation.

Key responsibilities

• Greet and assist customers promptly, creating a positive first impression.
• Provide accurate product information and suggest complementary items to increase sales.
• Manage fitting‑room service and follow up with shoppers to enhance satisfaction.
• Handle cash‑wrap transactions, promote gift cards, and capture customer data for the database.
• Maintain store cleanliness, visual standards, and adhere to dress‑code policies.
• Participate in store meetings, attend training sessions, and meet weekly sales targets.

Required profile

• Minimum 12 months of retail or customer‑service experience.
• Strong verbal communication and interpersonal skills.
• Ability to work collaboratively within a team and meet sales objectives.
• Reliability, punctuality, and a professional appearance.

Required skills

• Sales
• Customer service
• Verbal communication