Department Manager

About the role

The Department Manager leads the day‑to‑day operations of a specific department within a large‑format, Big‑Box store. The role focuses on driving sales, meeting key performance indicators, and ensuring an excellent customer experience while maintaining operational standards.

Key responsibilities

• Oversee overall department performance, ensuring operational excellence and alignment with store‑wide objectives.
• Manage daily operations, including stock management, sales, and customer service, while adhering to company policies.
• Track, analyze, and report key KPIs such as sales targets, conversion rates, customer satisfaction, and stock loss prevention.
• Adjust processes based on KPI analysis to improve performance and meet store goals.
• Maintain high visual merchandising standards and collaborate with the visual merchandising team for seasonal displays and promotions.
• Ensure optimal inventory levels, conduct regular stock audits, and coordinate replenishment.
• Handle department‑specific tasks such as rostering, scheduling, and addressing customer inquiries or grievances.
• Promote security and safety compliance to minimize theft and create a safe environment for staff and shoppers.
• Lead, mentor, and develop the department team through coaching and training focused on customer service excellence.

Required profile

Required skills