Guest Experience Expert (GRA)

About the role

The Guest Experience Expert (GRA) is the face of Sheraton for guests throughout their stay. Working on Al Corniche Street in Doha, you will create memorable, personalized experiences by anticipating needs, handling requests, and showcasing local highlights.

Key responsibilities

• Greet guests, manage check‑in and check‑out processes, and provide information about hotel services.
• Respond promptly to guest inquiries and service requests, ensuring a seamless stay.
• Complete operational reports, maintain accurate records, and follow standard operating procedures.
• Promote local attractions and recommend activities to enhance the guest experience.
• Uphold safety standards, protect company assets, and maintain confidentiality.

Required profile

• High school diploma or equivalent.
• No prior work or supervisory experience required.
• Ability to stand, walk, and move for extended periods and lift objects up to 10 lb.
• Professional appearance, communication, and adherence to company policies.

Required skills

What we offer

• Opportunity to join a global hospitality brand with career development pathways.
• Inclusive, diverse work environment that values each associate.
• Full‑time schedule with on‑site work at a prime Doha location.