Guest Service Agent

About the role

We are looking for a friendly and professional Guest Service Agent to join our hotel team within the Accor network. In this role you will be the first point of contact for guests, visitors and staff, ensuring a memorable experience that reflects our commitment to responsible hospitality.

Key responsibilities

• Welcome and assist guests, visitors and colleagues with a courteous attitude.
• Answer, direct and make outbound calls using a multi‑line phone system.
• Provide accurate information on services, promotions, rates, schedules and hotel policies.
• Manage guest appointments, inquiries and relay messages to the appropriate departments.
• Coordinate with internal teams to guarantee timely responses and service delivery.
• Perform basic administrative tasks such as data entry, filing and record‑keeping.

Required profile

• At least 1 year of experience in a similar communication or hospitality role.
• Excellent English communication skills; additional languages are a plus.
• Strong interpersonal and problem‑solving abilities, staying calm under pressure.
• Customer‑oriented mindset with a positive attitude and teamwork spirit.

Required skills

• Familiarity with the Opera property management system.
• Basic computer proficiency and experience with multi‑line phone systems.