Outlet Supervisor (Arabic Speaker) – Restaurant

About the role

The Outlet Supervisor oversees daily restaurant operations in a hotel outlet in Doha, Qatar, ensuring food and beverage service meets Kempinski's standards and values. The role focuses on driving sales, maximising guest satisfaction and delivering courteous, professional, efficient and flexible service. It reports to the Assistant Restaurant Manager or Restaurant Manager.

Key responsibilities

• Manage the Head Waiter/Waitress, Waiter/Waitress and Host/Hostess, delegating tasks appropriately
• Adhere strictly to hotel rules, fire and safety policies, hygiene regulations and HACCP
• Drive sales to the outlet's full potential while keeping to budget
• Maintain high quality of product and service and develop the outlet entrepreneurially
• Monitor operating supplies and equipment, reduce spoilage and wastage, and keep the workplace clean and organised
• Perform opening and closing procedures and handle guest enquiries courteously, reporting complaints and feedback to supervisors and following up
• Know all hotel services and products, and explain and upsell items and alternatives offered by the department
• Operate the existing POS system to the extent of your training

Required profile

• Knowledge of all food and beverage items offered by the department
• Ability to upsell and offer alternatives
• Punctuality, personal appearance and hygiene in line with the hotel's dress code and grooming standards
• Fluent Arabic speaker