Reservation & Communications Centre Host (Guest Service Officer)

About the role

The Communications Centre Host supports the smooth operation of the Communications Centre within the Rooms Division at Andaz Doha. This role combines reservation handling, guest service, and coordination with front‑office teams to ensure a seamless guest experience.

Key responsibilities

• Manage incoming reservations and guest inquiries through the hotel PMS.
• Operate the Communications Centre, handling calls, emails, and internal messages.
• Address guest requests and complaints promptly and professionally.
• Collaborate with front‑office and other departments to resolve issues and improve service flow.
• Maintain accurate records and reports using Microsoft Office tools.
• Work flexible shifts, including weekends and public holidays, to ensure 24/7 coverage.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 1–2 years of front‑office, reservation, or communications centre experience in an upscale or luxury hotel.
• Excellent verbal English communication skills.
• Professional attitude when handling guest requests and complaints.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• Proficiency with hotel PMS systems, specifically Opera and Reserve.
• Strong command of Microsoft Office applications.