Shop Manager

About the role

AZADEA Group, a lifestyle retail company operating more than 40 international franchise concepts across the Middle East and Africa, is hiring a Shop Manager for its general retail shops. The manager supervises store operations to deliver exceptional customer service, maximise sales and profitability, and manages inventory, maintenance and the shop's appearance in line with brand standards. The role reports administratively to the Retail Lead and functionally to the Brand Manager.

Key responsibilities

• Anticipate customer needs, market trends and competitor activity, and report them regularly
• Greet customers, resolve complaints and build loyalty
• Keep store licenses, certificates and employee documents up to date and compliant with local regulations
• Oversee receiving, inventory (cycle counts, transfers, damaged items, shrinkage) and stock performance
• Analyse sales performance, identify missing sizes and items, and coordinate replenishment
• Place accurate orders, meet stock objectives and maximise sell-out
• Prepare staff schedules within budgeted hours and communicate daily and hourly targets
• Log commercial and operational information on the company platforms and manage the annual budget
• Ensure the shop complies with brand standards, including cleanliness, displays and maintenance
• Produce KPI, sales trend and inventory reports, and recruit, train, motivate and evaluate the team

Required profile

• Bachelor's degree in a related field
• Four to six years of experience in retail or a similar role
• Two years of experience in a managerial role
• Fluency in English; fluency in Arabic is a plus

Required skills

• Proficiency in MS Office
• Customer focus, business insight, decision quality and driving results