Voice Specialist

About the role

We are seeking a Voice Specialist to own the voice interconnect portfolio, manage the Voice P&L and ensure high‑quality service delivery. The role bridges commercial, technical and finance teams to drive revenue, control costs and maintain strong carrier relationships.

Key responsibilities

• Manage termination cost, revenue, cost and margin for the Voice P&L.
• Maintain and monitor voice quality KPIs in close coordination with technology teams.
• Coordinate with MA&RA to guarantee accurate reconciliation, billing and dispute resolution.
• Negotiate corridor deals with APAC, ME and domestic carriers/operators.
• Own traffic and billing management for voice services.
• Liaise with finance to ensure correct interconnect cost booking.
• Collaborate with international carriers to support seamless voice routing.
• Execute additional projects or tasks assigned by the Line Manager.

Required profile

• Bachelor’s degree in Telecom, IT or a related field.
• Minimum 5 years of experience in voice interconnect.
• Proven ability to influence cross‑functional teams and deliver on commercial plans.
• Strong understanding of voice carrier ecosystems and regulatory environments.
• Excellent relationship‑building skills with carriers and operators.

Required skills

• Voice interconnect management
• Numbering range and short code expertise
• Voice quality KPI monitoring
• Billing and interconnect cost handling
• Negotiation of carrier corridor agreements