Customer Service Executive – Real Estate

About the role

We are seeking a proactive Customer Service Executive to join our real‑estate team in Doha. You will be the first point of contact for clients, guiding them through the property journey and ensuring a seamless experience from inquiry to post‑sale or lease support.

Key responsibilities

• Handle inbound and outbound calls, emails, and walk‑in enquiries from prospective and existing clients.
• Provide accurate information on property listings, pricing, availability and related processes.
• Register leads and keep customer records up‑to‑date in the CRM system.
• Arrange property viewings, follow up with clients and coordinate with sales, leasing and property‑management teams.
• Resolve customer complaints professionally and escalate complex issues when necessary.
• Maintain detailed logs of interactions and feedback to improve service quality.

Required profile

• Bachelor’s degree or Diploma (preferred).
• 1–3 years of customer‑service experience; real‑estate background is a plus.
• Strong communication skills in Arabic; English is an advantage.
• Excellent interpersonal and problem‑solving abilities.
• Ability to work under pressure and meet defined service standards.

Required skills

• Proficiency with MS Office applications.
• Experience using CRM systems for lead and client management.