IFEC Quality Specialist – Inflight Connectivity

About the role

As an IFEC Quality Specialist within Qatar Airways' Product Development & Design team, you will ensure the performance and reliability of in‑flight connectivity solutions across multiple aircraft fleets. You will work closely with engineering, cabin crew, and external suppliers to monitor service quality, generate insightful reports, and drive continuous improvement.

Key responsibilities

• Monitor performance portals and supplier dashboards daily to track connectivity status, usage metrics and incident logs for each aircraft type.
• Produce monthly and quarterly performance reports, analysing bandwidth usage, user sessions, service uptime and route‑specific trends.
• Assess SLA compliance by comparing actual performance against contractual KPIs and escalate any discrepancies.
• Maintain data dashboards and automated visual reports using PowerPoint for senior management.
• Conduct routine quality checks on IFEC portals, including Wi‑Fi login flows, digital menu accuracy and portal responsiveness.
• Perform functional testing of new or updated digital features and report bugs or inconsistencies.
• Collaborate with Aircraft Engineering teams to gather technical feedback and support maintenance actions.
• Coordinate with suppliers to communicate findings, track resolution timelines and document performance review outcomes.
• Inform cabin crew and flight operations about upcoming portal updates or connectivity restrictions.

Required profile

• Strong analytical mindset with attention to detail.
• Ability to work cross‑functionally with engineering, operations and external vendors.
• Excellent written communication for reporting and stakeholder updates.

Required skills

• PowerPoint