Operational Team Leader

About the role

An Operational Team Leader will achieve the highest quality of cleanliness by directing and coordinating the Soft Services operation in line with FMM standards and policies. The role involves supervising custodial staff, ensuring client satisfaction, and maintaining safe cleaning practices.

Key responsibilities

• Supervise and coordinate custodial staff activities to meet cleanliness standards and client expectations.
• Train, mentor and motivate team members on proper cleaning techniques and safety procedures.
• Inspect public and back‑of‑house areas regularly, addressing any deficiencies promptly.
• Assist in developing and implementing cleaning schedules.
• Lead a team of 30‑50 cleaning operatives.
• Apply advanced technical knowledge such as floor stripping & sealing, floor restoration, chemical usage, and operation of various cleaning equipment.

Required profile

• Diploma or Associate Degree (or equivalent) in Business Management, Hotel & Restaurant Management, Housekeeping or Building Maintenance.
• Minimum 2 years of experience in housekeeping or cleaning within facilities management, including a supervisory or team‑leading role.
• Preferred certifications: BICSc, FIGR, ISSA.

Required skills

• Strip & seal of floors
• Floor restoration
• Advanced chemical knowledge for cleaning
• Operation of various cleaning equipment and machines