Senior Associate – Corporate Customer Service

About the role

The Senior Associate Corporate Customer Service will deliver efficient, friendly, and high‑quality service to both internal and external customers at the Doha branch. You will guide customers through banking procedures, answer queries, and promote QNB’s products and services while supporting the bank’s Qatarization objectives.

Key responsibilities

• Proactively market QNB’s products to increase sales volume, meet KPIs and achieve profitability targets.
• Handle customer inquiries, resolve issues within defined turnaround times, and ensure compliance with service level agreements.
• Cross‑sell banking products, assist with account opening, ATM, credit‑card and check‑book applications, and prepare loan documentation.
• Coordinate with tellers and branch operations staff to maintain smooth service delivery and step in as a teller when needed.
• Maintain accurate customer data, issue balance certificates, and support audit, compliance and risk functions.

Required profile

• College diploma or Bachelor’s degree in a relevant field.
• Minimum of 2 years of experience in branch customer service or related banking functions.
• Ability to work within the limits of delegated authority and adhere to internal quality and audit standards.