Senior Operator / Shift Lead – Monitoring Operations

About the role

The Senior Operator / Shift Lead oversees daily monitoring operations during assigned shifts, ensuring uninterrupted service and high‑quality content validation. Acting as the on‑duty supervisor, this role provides coverage during short staff breaks and leads a team of Monitoring Operators.

Key responsibilities

• Supervise Monitoring Operators and provide real‑time guidance during shifts.
• Perform secondary validation of flagged content and enforce quality‑control standards.
• Handle first‑line technical troubleshooting for monitoring and broadcast systems.
• Maintain operational coverage during staff breaks to guarantee continuous monitoring.
• Report incidents, manage escalations, and document resolutions.

Required profile

• 3–5 years of experience in broadcast operations, media monitoring, or a similar supervisory role.
• Proven ability to lead operational teams in a live monitoring environment.
• Strong understanding of quality‑assurance and content‑compliance procedures.
• Excellent decision‑making, communication, and leadership skills.
• Capacity to work under pressure and manage multiple priorities.

Required skills

• Technical troubleshooting of monitoring and broadcast systems.
• Experience with incident reporting and escalation processes.

What we offer

• Opportunity to lead a dedicated monitoring team in a dynamic media environment.
• Exposure to live broadcast operations and content compliance.