Administrative Coordinator

About the role

The Administrative Coordinator serves as the primary point of contact for clients, handling phone and email inquiries, and ensuring smooth day‑to‑day office operations for a luxury hotel environment.

Key responsibilities

• Respond to client questions and requests via telephone and email with professional etiquette.
• Enter, update, and retrieve information in computer databases, reservation systems, and point‑of‑sale platforms.
• Operate standard office equipment, prepare letters, memos, and documents using word processing, spreadsheet, database, and presentation software.
• Proofread and edit written communications to ensure accuracy and completeness.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and uphold a clean, professional appearance.
• Support team goals, develop positive relationships with colleagues, and report safety concerns or incidents.

Required profile

• Clear and professional verbal and written communication skills.
• Ability to maintain confidentiality and follow company policies.
• Professional appearance and demeanor.
• Physical ability to lift, carry, push, or pull objects up to 10 lb without assistance.
• Team‑oriented mindset with a willingness to assist other departments.

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet software.
• Experience using database applications.
• Familiarity with point‑of‑sale (POS) systems and standard office equipment.