AI Outcome Engineer – Forward Deployed Engineering

About the role

The AI Outcome Engineer in Forward Deployed Engineering will bridge pre‑sales and post‑sales phases for AI accounts, ensuring solutions are adoptable, quickly activated, and deliverable within the customer's IT ecosystem.

Key responsibilities

• Partner with account teams and Customer Engineers during technical evaluation to assess feasibility and shape long‑term adoption proposals.
• Diagnose and resolve complex implementation issues at code level, identify product bugs, and test workarounds.
• Act as the primary liaison to Product and Engineering teams, removing systemic deployment blockers and feeding field feedback into product improvements.
• Guide implementation strategy with technical authority and architectural foresight while owning delivery reality alongside customer‑facing teams.

Required profile

• Bachelor's degree or equivalent practical experience.
• At least 5 years of experience troubleshooting technical issues for internal or external partners.
• Proven experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks such as LangGraph, AutoGen, or CrewAI.

Required skills

• CrewAI
• Orchestration frameworks (LangGraph, AutoGen)
• Troubleshooting technical issues
• Enterprise integrations (APIs, ECMs, identity)
• AI/ML model deployments
• Cloud infrastructure
• System design