Application Support Engineer

About the role

We are looking for an Applications Support Engineer to support the implementation, service delivery, and day‑to‑day operations of SAP and Microsoft applications.

Key responsibilities

• Provide L1/L2 application support, troubleshooting, and incident resolution.
• Support implementation, configuration, upgrades, and operational activities for SAP and Microsoft applications.
• Monitor application performance, availability, and system operations.
• Analyze incidents, perform basic root cause analysis (RCA), and coordinate issue resolution.
• Manage service requests, incidents, changes, and escalations in line with ITIL practices.
• Coordinate with vendors, infrastructure, development, and business teams.
• Maintain technical documentation, knowledge articles, and support procedures.
• Support application releases, testing, deployment, and production readiness.

Required profile

• Bachelor's degree in IT, Computer Science, or related discipline.
• 2+ years of application support experience.
• Working knowledge of SAP and Microsoft systems.
• ITIL Foundation certification preferred.
• Microsoft Certified: Fundamentals certifications (e.g., MS-900) preferred.

Required skills

• SAP Application Support
• Microsoft Application Support
• ITIL / Service Management
• L1/L2 Support
• Incident & Problem Management
• Troubleshooting & RCA
• Change & Release Management
• System Monitoring
• Application Implementation & Configuration
• Vendor & Stakeholder Coordination