Bell Captain

About the role

As a Bell Captain at Hilton, you will lead the bell team to deliver memorable guest experiences. You will supervise daily guest service operations, ensuring luggage handling, guest greetings, and overall hospitality standards are consistently excellent.

Key responsibilities

• Supervise and develop bell staff, including scheduling, counseling, and performance evaluations.
• Greet, escort, and assist arriving and departing guests, ensuring smooth luggage transfer.
• Retrieve, transport, organize, and store guest luggage according to hotel guidelines.
• Inspect guest rooms, acquaint guests with room features, and respond promptly to inquiries and requests.
• Recruit, interview, train, and maintain up‑to‑date knowledge of hotel products, services, facilities, and local events among team members.
• Assist in the maintenance, appearance, and functionality of bell equipment.

Required profile

• A passion for delivering exceptional hospitality and creating warm guest experiences.
• Integrity and a commitment to doing the right thing.
• Strong leadership skills to inspire and guide the team.
• Team‑oriented mindset that drives collaborative outcomes.
• Ownership, accountability, and a sense of urgency in daily tasks.

Required skills

What we offer

• Opportunity to work for an award‑winning global hospitality brand.
• Career development and training programs.
• Supportive workplace culture recognized as a top employer.