Business Improvement Specialist

About the role

Madre Integrated Engineering is looking for a Business Improvement Specialist in Doha to lead process mapping and business process re-engineering (BPR) initiatives. The role covers Lean methodologies, ISO standards and EFQM principles, and works closely with audit, risk, compliance, operations and digital teams.

Key responsibilities

• Lead process mapping and BPR initiatives using BPMN, SIPOC, value stream mapping, RASCI and Lean methodologies.
• Facilitate workshops to capture "as-is" and "to-be" processes and eliminate inefficiencies, duplication and non-value-adding activities.
• Align processes with ISO standards (ISO 9001, ISO 22301, ISO 45001) and EFQM principles, and maintain a central process repository with version control.
• Lead improvement projects as structured change initiatives, including stakeholder engagement, progress tracking and benefit realisation.
• Overcome resistance through clear communication and influence, and work with audit, risk, compliance, operations and digital teams to embed auditable processes.

Required profile

• Bachelor's degree in Business Administration, Finance or a related field.
• 5-8 years of experience in business process improvement, optimisation or operational excellence.
• Proven end-to-end process re-engineering delivery.
• Strong working knowledge of ISO management systems and exposure to the EFQM Excellence Model.
• Excellent English; strong communication, facilitation and influencing skills.

Required skills

• Process mapping tools such as Visio, ARIS, Triaster, Lucidchart or Bizagi.
• Lean Six Sigma, PMP/Prince2, EFQM Assessor or ISO Auditor certification preferred.