Complex Marketing Executive

About the role

The Complex Marketing Executive will support the Sales & Marketing team at Marriott International’s Lusail property. This full‑time position focuses on guest interaction, reservation handling, and brand promotion while ensuring a high level of service quality.

Key responsibilities

• Respond to guest calls, requests, and problems, directing them to the appropriate department.
• Apply sales techniques to maximize revenue, including up‑selling and offering complimentary gifts such as reward points or vouchers.
• Promote Marriott’s brand image both internally and externally.
• Process Marriott Rewards redemptions, reservations, changes, and cancellations received via phone, fax, or mail.
• Enter reservation and rewards data into the designated software system.
• Perform general office duties for Sales & Marketing (filing, emailing, typing, faxing).
• Assist management with employee training and motivation, serving as a role model.
• Maintain professional appearance, confidentiality, and adherence to company policies.
• Welcome guests, anticipate service needs, and provide courteous communication.
• Develop positive working relationships and support team goals.
• Monitor performance standards and ensure quality compliance.
• Handle light physical tasks (move objects up to 10 lb) and other reasonable duties as assigned.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum of 2 years of relevant work experience.
• No supervisory experience required.
• No specific license or certification required.

Required skills