Concierge Agent

About the role

The Concierge Agent at The Ritz-Carlton, Doha acts as a key ambassador of the hotel, offering personalized assistance and local destination expertise to enhance guest experiences. The role supports the Concierge team in coordinating guest requests, arranging transportation, making reservations and ensuring a seamless stay in line with Marriott International and The Ritz-Carlton service standards.

Key responsibilities

• Welcome guests professionally and help them with inquiries about hotel facilities, services, events and local attractions
• Provide personalized recommendations for dining, shopping, entertainment and cultural experiences
• Arrange transportation, limousine services, airport transfers and taxi bookings
• Assist with restaurant, spa, tour and entertainment reservations
• Coordinate delivery of guest requests, packages and messages, and maintain accurate records of guest requests
• Support the Concierge Desk in daily operations and guest communications
• Handle guest concerns promptly, escalate issues when needed, and recognize repeat and VIP guests
• Maintain up-to-date information on local attractions, transport schedules and city events, and complete daily reports
• Follow Marriott and Ritz-Carlton policies, keep guest information confidential and comply with safety, security and local regulations

Required profile

• High School Diploma, Hospitality Diploma or equivalent
• Previous experience in Front Office, Concierge, Guest Relations or Customer Service preferred; luxury hotel experience is an advantage
• Excellent verbal and written communication in English; additional languages (Arabic, Russian, Mandarin, French, etc.) are an advantage
• Knowledge of Doha attractions, restaurants and cultural sites preferred
• Physical ability to stand and walk for long periods and occasionally lift guest items

Required skills

• Proficiency in Microsoft Office and hotel property management systems
• Strong problem-solving, organizational and multitasking abilities
• Marriott / Ritz-Carlton core competencies: Put People First, Pursue Excellence, Embrace Change, Act with Integrity, Serve Our World

What we offer

• A career within a recognized luxury brand, with personal and professional development plans and internal growth opportunities
• Competitive package including accommodation, flight tickets, transportation, meals and more
• Training and leadership development, recognition and rewards, and preferential Marriott members rates
• Dining and wellness discounts, medical insurance coverage and an HR team supporting your success