Concierge – Guest Services Specialist

About the role

Alfardan Corporation is seeking an experienced Concierge to deliver exceptional guest experiences for its tenants. The role involves handling a wide range of services, from entertainment bookings to mail handling, ensuring a seamless and welcoming environment.

Key responsibilities

• Assist tenants and guests with entertainment, dining bookings, courier services, and directions.
• Respond to inquiries via phone, Concierge mobile app, and in‑person with accurate, courteous information.
• Manage incoming and outgoing mail, package deliveries, and message forwarding.
• Maintain up‑to‑date records of recreational facilities, bookings, calls, and messages.
• Communicate incidents and feedback promptly to Customer Service and relevant department heads.
• Adhere to Alfardan Properties' Quality Management System policies and maintain confidentiality.
• Wear proper uniform and uphold standards of appearance, hygiene, and professional conduct.

Required profile

• Minimum 2 years of professional experience in reception or customer‑service roles.
• Fluent in English with strong written and verbal communication skills.