Credit Controller / Client Administrator

About the role

This role is responsible for the day-to-day administration of assigned client accounts, providing a high-quality service to clients, contractors and internal stakeholders. It acts as a trusted point of contact for contractor and account administration.

Key responsibilities

• Take ownership of day-to-day administrative activities for assigned client accounts.
• Maintain accurate records of contractor assignments, client requirements and outstanding administrative actions.
• Understand the administrative, invoicing and documentation needs of each assigned client.
• Ensure travel and expense documentation such as receipts and boarding passes is obtained promptly.
• Work with travel, operations, payroll and finance teams to resolve issues affecting contractor service or client invoicing.
• Monitor invoices needing client approval and chase outstanding approvals; work with Accounts Payable, procurement and operations to resolve blocked or rejected invoices.
• Work with Finance and Credit Control to minimise administrative delays.
• Build strong relationships with client contacts across operations, procurement, finance and Accounts Payable.
• Communicate confidently with client stakeholders by email, Teams/telephone and face-to-face, and visit client offices or sites regularly.

Required profile

• Bachelor's degree in business, finance or a related field.
• 4+ years of experience in credit control, finance and administration.
• Strong administration and organisational skills, able to manage multiple priorities.
• Confident, professional client-facing communication and good written and verbal skills.
• Comfortable visiting client premises and building relationships with client stakeholders.

Required skills

• Good Microsoft Excel, Outlook and Microsoft Office skills.