Desktop & Video-Wall Support Engineer

About the role

Madre Integrated Engineering is looking for a Desktop & Video-Wall Support Engineer in Doha. The role provides advanced diagnostics and troubleshooting at system, application and infrastructure levels, covering desktops, TOC video walls, processors, displays and associated AV equipment.

Key responsibilities

• Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions.
• Open, manage and coordinate OEM back-to-back support cases in line with ticketing and SLA timelines.
• Manage system configuration, firmware and software maintenance, including manufacturer releases and upgrades.
• Maintain system design documents, SOPs, technical documentation and knowledge-base information.
• Assess proposed system changes and give recommendations to the Change Advisory Board.
• Prioritise faults affecting the Terminal Operations Centre and perform AV calibration where required.

Required profile

• Desktop support certification such as CompTIA, Microsoft or equivalent.
• ITIL Foundation certification and Barco, Extron or equivalent AV/video-wall training.
• At least 4 years of hands-on experience supporting similar systems in a comparable environment.
• Experience coordinating with OEMs and managing technical escalations.
• Good documentation, knowledge-transfer and mentoring capability.

Required skills

• Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware and software maintenance.
• Strong diagnostic, troubleshooting and root-cause-analysis skills.