Desktop & Video-Wall Support Engineer (Operations Centre)

About the role

Madre Integrated Engineering is hiring a Desktop & Video-Wall Support Engineer for its Operations Centre in Doha. The role covers advanced diagnostics, incident ownership and maintenance of desktops and video walls, with a focus on keeping the system running smoothly.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-2 competence.
• Assess changes to the system for the Change Advisory Board.
• Maintain desktops and the TOC video walls, processors and displays, prioritise TOC faults and calibrate AV.

Required profile

• 4 or more years of hands-on experience with the specific system in a comparable environment.
• Desktop-support certification (e.g. CompTIA/Microsoft).
• Barco/Extron or AV video-wall training.
• ITIL Foundation.

Required skills

• Deep product knowledge.
• Diagnostic and root-cause analysis skills.
• OEM liaison.
• Documentation and mentoring.