Digital Business Partner – Airport Operations

About the role

The Digital Business Partner will act as the primary liaison between the airport’s IT department and an assigned business unit (e.g., Airport Ops Control Centre, Facilities Management, or Customer Experience). You will align technology initiatives with business goals, drive digital transformation, and ensure that IT investments deliver measurable value.

Key responsibilities

• Gather, prioritize, and translate business requirements into structured IT initiatives.
• Maintain deep knowledge of the assigned business domain through continuous engagement.
• Identify and promote innovation, data‑driven improvements, and digital transformation opportunities.
• Collaborate on technology roadmaps, capability plans, and strategic alignment.
• Support AI product development requirements within the business unit.
• Resolve conflicting priorities and stakeholder expectations through communication and negotiation.
• Conduct regular service reviews, stakeholder discussions, and feedback sessions.
• Contribute to demand planning, annual budgeting, and supplier management.
• Track continual service improvement actions and monitor business value outcomes.

Required profile

• High School/Vocational Diploma with at least 7 years of relevant experience, OR a Bachelor’s degree with at least 6 years of experience.
• Mandatory airport experience.
• Proven experience in IT business partnering, service delivery, and demand management.

Required skills

What we offer

• Opportunity to shape digital strategy for a world‑class international airport.
• Collaborative environment with cross‑functional teams.
• Exposure to cutting‑edge AI and digital transformation projects.