Director of Operations

About the role

The Director of Operations will act as the primary deputy to the General Manager of a 5‑star luxury resort in Doha, overseeing all day‑to‑day functions across nine departments. This senior leader ensures seamless guest experiences, maintains property standards, and drives financial performance.

Key responsibilities

• Assume full operational authority in the General Manager’s absence and align strategy across all reporting departments.
• Lead Rooms & Guest Experience, Food & Beverage & Culinary, Wellness & Leisure, and Support & Safety divisions, holding direct financial accountability.
• Maximize resort profitability through revenue growth, labor efficiency, and expense control.
• Partner with the Chief Engineer on preventative maintenance and capital expenditure planning.
• Monitor guest feedback (NPS, online reviews) and implement corrective actions to maintain high satisfaction.
• Maintain a visible presence on the floor during peak hours to engage VIP guests and resolve complex service issues.

Required profile

• 5–7 years of executive operational leadership in Food & Beverage within a 5‑star luxury resort or high‑end international hotel brand.
• Proven experience managing multi‑department operations, including Spa, Engineering, and Security.
• Strong background in luxury hospitality metrics, P&L management, and budgeting.
• Demonstrated ability to inspire and hold department heads accountable.

Required skills