End User / Field Support Engineer

About the role

The company is looking for an experienced End User / Field Support Engineer to deliver first‑level technical assistance at client sites across Qatar. The role combines remote troubleshooting with on‑site hardware and software support.

Key responsibilities

• Provide remote and on‑site support for hardware, software, peripherals and network connectivity issues.
• Install, configure and maintain Windows, Microsoft Office, antivirus solutions and other approved applications.
• Build and deploy standard workstation images following IT procedures.
• Set up, relocate and troubleshoot PCs, printers, scanners and related devices.
• Assist users with login, browser, email client and network problems while maintaining accurate inventory records.

Required profile

• University degree in Computer Science, IT or a related field.
• Minimum 4 years of desktop and end‑user support experience.
• Professional proficiency in Arabic and English.
• Strong communication and customer‑service skills.

Required skills

• Microsoft Windows environment support.
• Microsoft Office and Microsoft 365 administration.
• CompTIA A+ and ITIL Foundation certifications.
• CCNA networking knowledge.
• Experience with workstation imaging and antivirus solutions.