Engineer (Key Customer) - Water Metering

About the role

Madre Integrated Engineering is looking for an Engineer (Key Customer) in Doha to manage relationships with key bulk water customers and oversee water metering systems. The role combines customer account management with technical oversight of metering accuracy and service quality.

Key responsibilities

• Manage relationships with key bulk water customers to ensure high service levels and customer satisfaction.
• Oversee the installation, maintenance and performance of water metering systems, ensuring metering accuracy and data reliability.
• Provide technical support on water metering, billing and operational issues, coordinating timely resolution with internal teams.
• Monitor water consumption, service performance and operational data, preparing reports and recommendations for continuous improvement.
• Coordinate with operations, metering and customer service teams to ensure uninterrupted service delivery.
• Ensure compliance with ISO standards, Health & Safety regulations and company operational policies.
• Maintain accurate technical documentation and customer records, and support customer engagement initiatives.

Required profile

• Bachelor's degree in Mechanical Engineering, Civil Engineering or a related discipline.
• Minimum 9 years' experience in key account management, water distribution systems or utility operations.
• Fluent English (written and spoken); Arabic preferred.

Required skills

• Strong knowledge of water distribution networks, bulk water operations and smart metering technologies.
• Customer relationship management, technical problem-solving, data analysis and reporting.