Executive Housekeeper

About the role

Mandarin Oriental Doha is hiring a full-time Executive Housekeeper. The role leads the housekeeping and laundry teams, sets departmental targets and KPIs, manages staffing and costs, and ensures five-star service standards across rooms, public areas and laundry.

Key responsibilities

• Lead and manage the department according to Mandarin Oriental standards, setting objectives and KPIs in line with hotel goals
• Prepare monthly forecasts and yearly budgets with the Director of Rooms; interview, recruit, motivate, train, supervise, evaluate and discipline housekeeping and laundry colleagues
• Monitor daily, weekly, monthly and quarterly assignments and projects for room attendants, housemen, public area, uniform/laundry attendants and office coordinators
• Implement control measures on labour costs, minimize costs while keeping adequate staffing for five-star service, and review outsourced contracts annually
• Review and update Standard Operating Procedures and policies, and spot-check public areas, laundry, uniform rooms and lost-and-found items at least twice a month
• Conduct daily meetings with managers and supervisors, weekly walk-throughs, and monthly self-audits in rooms, public areas and laundry
• Monitor cleaning schedules, inventories of cleaning equipment, linen and guest supplies, and coordinate with Front Office and Engineering on recurring issues
• Establish preventive maintenance plans and snag lists, and ensure audit requirements for LQA, Forbes and QTA are met
• Handle guest complaints professionally, follow up service recovery, meet VIP guests and check their preferences
• Perform administrative duties such as scheduling, payroll, purchase requests, monthly consumption and production reports, and take charge of FHLSS reports and training logs
• Carry out additional duties requested by management

Required profile

• Ability to work a flexible schedule including early mornings, late nights, weekends and holidays
• Creative, energetic and able to exceed expectations to satisfy staff and guests
• Immaculate grooming, articulate and highly professional appearance
• Compliance with the hotel's Code of Conduct, social media policy and safe, sound and sustainable principles