Experience Manager – Luxury Travel & Concierge

About the role

ember Lifestyle is looking for a proactive Experience Manager to oversee VVIP guest operations, logistics and ultra‑luxury concierge services in Doha. You will ensure flawless execution of itineraries, rapid response to guest requests and consistent delivery of high‑touch service standards.

Key responsibilities

• Execute VIP itineraries, coordinating transport, restaurant and venue reservations, activities and bespoke experiences.
• Provide immediate, high‑quality concierge support, handling last‑minute changes and operational challenges with accuracy and discretion.
• Serve as the primary point of contact for guests and their representatives, maintaining polished, professional and protocol‑aligned communication.
• Coordinate with hotels, chauffeurs, aviation partners, cultural venues, security teams and premium service suppliers.
• Prepare operational documents such as daily movement schedules, confirmations, preference sheets and real‑time updates.
• Support hosting duties during arrivals, departures, engagements and events to ensure smooth transitions and guest comfort.
• Escalate complex situations to senior team members while maintaining situational control and service consistency.
• Maintain strict confidentiality, cultural awareness and adherence to luxury service etiquette at all times.
• Contribute to continuous improvement of processes, SOPs and guest‑experience mapping.

Required profile

• 5+ years of experience in VIP hospitality, luxury concierge services, premium travel operations or guest relations within the GCC.
• Strong organisational, time‑management and communication abilities.
• Ability to thrive in fast‑paced, high‑pressure environments with 24/7 service readiness.
• Familiarity with Qatar’s luxury landscape, cultural norms and service partners.
• Bilingual Arabic‑English proficiency is a strong advantage.

Required skills