Front Desk Agent

About the role

The InterContinental Doha, a luxury hotel in the West Bay area of Doha, Qatar, is hiring a Front Desk Agent. The role provides professional, customer-focused service to guests from arrival to departure, promoting the five core values of the work culture.

Key responsibilities

• Provide prompt, courteous and efficient service to all guests, greeting them by name when known and escorting them to their rooms.
• Conduct in-room and hotel familiarization and help guests with enquiries and requests.
• Keep up to date on hotel information, local services, operating hours, promotions, events and attractions, and on daily rate levels and occupancy.
• Administer front desk cashiering accurately, process accounts from check-in to check-out and post incidental charges correctly using the computerized front office system.
• Protect guest privacy and comply with the hotel's policies, procedures and health and safety requirements.

Required profile

• Ideally some or all of the following: similar experience in a luxury hotel, a business-related degree or equivalent, experience in effective learning and development methods.
• Ability to work in a fast-paced, diverse environment; strong interpersonal skills and excellent written and spoken English.
• An additional language is an advantage; strong organizational skills and a positive, result-oriented attitude.

What we offer

• A competitive salary and benefits.
• Membership of the global IHG family.