Front of House – Customer Service Specialist

About the role

The Front of House role is the first point of contact for all visitors to JLL’s Doha office. You will ensure a warm welcome, manage visitor registration, and support meeting room operations while upholding the company’s high standards of service and professionalism.

Key responsibilities

• Greet all visitors, register them in the system, issue passes and keep them informed about their host’s arrival.
• Track and record visitor data, including vendors and guests, using Resource Scheduler.
• Alert hosts to visitor arrivals and ensure visitors are collected promptly.
• Manage conference‑room bookings, perform daily checks, raise Corrigo work orders for any issues, and arrange catering and refreshments.
• Provide first‑line support for audio‑visual equipment in meeting rooms, escalating when necessary.
• Answer telephone calls professionally and liaise with internal staff about reception services.

Required profile

• Highly self‑motivated with a genuine passion for customer service.
• Team player with strong attention to detail.
• Professional appearance and courteous manner.

Required skills

• Resource Scheduler
• Corrigo Work Orders