Front of House Manager

About the role

The Front of House Manager leads daily front‑office operations at Doha Golf Club, ensuring every member, guest and visitor receives a premium experience. This role blends hospitality, sales, administration and team leadership to support the club’s commercial transformation.

Key responsibilities

• Deliver outstanding first impressions, greet visitors promptly, and resolve member or guest concerns professionally.
• Promote membership categories, conduct club tours, convert enquiries into memberships, and upsell golf, academy, restaurant, retail and event services.
• Capture and maintain accurate member, visitor and prospect data in the CRM system and support marketing campaigns.
• Lead and supervise the front office team, prepare schedules, maintain reception standards, and coordinate with Golf Operations, F&B, Events, Academy and Membership departments.
• Support club events, tournaments and corporate hospitality initiatives, driving overall club utilisation.
• Train, coach and develop staff, foster a customer‑first culture, and monitor performance for continuous improvement.

Required profile

• Bachelor’s degree or Diploma in Hospitality, Business Administration, Tourism or a related field (preferred).
• 3‑5 years of experience in hospitality, luxury hotels, golf clubs or premium customer service.
• Previous supervisory or management experience is preferred.
• Experience with membership sales and customer relationship management.

Required skills

• CRM database management