Front Office Supervisor

About the role

The Front Office Supervisor is responsible for overseeing guest check‑ins, managing payments, and ensuring a smooth front desk operation at the hotel in Lusail, Qatar. This role supports both guests and staff, maintaining high service standards and safety procedures.

Key responsibilities

• Process all guest check‑ins, verify identity, assign rooms, and issue keys.
• Handle all payment types, vouchers, paid‑outs, and balance receipts.
• Compile daily reports, cashier and closing reports, and manage contingency lists.
• Assist guests with directions, property information, and special requests, coordinating with other departments as needed.
• Notify Loss Prevention/Security of any theft reports and follow accounting procedures.
• Support management in training, evaluating, counseling, and motivating front desk staff.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front office experience.
• At least 1 year of supervisory experience.

Required skills

• Proficiency with computer and POS systems for data entry and information retrieval.
• Ability to handle cash, process payments, and perform basic accounting tasks.