Front Office Welcomer – Guest Services

About the role

As a Welcomer (Front Office Agent) you will be the first point of contact for guests at Pullman. You will create warm, professional experiences from arrival through departure, ensuring every interaction reflects Pullman’s service standards.

Key responsibilities

• Greet guests, manage check‑ins and check‑outs with efficiency and a smile.
• Anticipate guest needs, handle cash transactions, and uphold Pullman service standards.
• Monitor room status, resolve guest complaints, and maintain high satisfaction levels.
• Maintain accurate guest profiles, follow VIP protocols, and ensure compliance with local regulations and Pullman guidelines.

Required profile

• Thrives in a fast‑paced environment and enjoys creating memorable guest experiences.
• Previous hospitality experience is a strong advantage.
• Tech‑savvy with experience using Opera or similar hotel management systems.
• Guest‑oriented, approachable, and genuinely service‑minded.
• Fluent in English; additional languages are a plus.
• Sales‑driven mindset.

Required skills

• Opera (hotel management system) or comparable front‑office software.

What we offer

• Opportunities for development and career advancement within the Accor network.
• An inclusive workplace that values diversity and responsible hospitality.