Guest Experience Expert – Front Desk

About the role

The Guest Experience Expert at Le Méridien Doha is the first point of contact for guests, responsible for delivering a smooth, memorable stay from arrival to departure. This role combines front‑desk operations with personalized guest service, ensuring every interaction reflects the brand’s European spirit.

Key responsibilities

• Process guest check‑ins, check‑outs and reservations using the property’s reservation system.
• Address guest requests, provide local area information and recommend hotel amenities.
• Complete daily operational reports and maintain accurate records.
• Uphold safety standards, confidentiality, and company policies at all times.
• Move throughout the property, lifting and carrying objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required.
• Ability to stand, walk or sit for extended periods.
• Professional appearance, communication and adherence to uniform standards.
• Commitment to a safe workplace and protection of company assets.

Required skills

• Basic computer usage for reservation and reporting systems.