Guest Experience Expert – Guest Relations

About the role

As a Guest Experience Expert you will be the face of the hotel, ensuring every guest enjoys a memorable and seamless stay from arrival to departure. You will work across the property, proactively delivering a wide range of services that enhance the guest journey.

Key responsibilities

• Guide guests throughout their stay, providing local area highlights and personalized recommendations.
• Process operational needs, complete reports and handle guest requests promptly.
• Maintain a safe and professional environment by following company policies, protecting assets and upholding confidentiality.
• Perform physical duties such as standing, walking, lifting and moving objects up to 10 lb without assistance.
• Collaborate with team members to ensure high quality standards and consistent service delivery.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 2 years of related hospitality or guest services experience.
• No supervisory experience required.
• Ability to work on feet for extended periods and adhere to uniform and appearance standards.
• Commitment to safety, confidentiality and company policies.

Required skills