Guest Experience Supervisor

About the role

The Guest Experience Supervisor ensures a seamless and memorable stay for every guest at St. Regis Doha. Working on the front desk, you will manage check‑ins, payments, and guest requests while upholding the brand’s high service standards.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter and manage Marriott Rewards information and ensure correct rate codes.
• Handle all payment types, vouchers, paid‑outs, and perform cashier and closing reports.
• Balance receipts, secure the bank at shift start and end, and follow accounting procedures.
• Respond to guest inquiries, provide property information, and coordinate with other departments to fulfil requests.
• Report any theft or security concerns to Loss Prevention.
• Assist management with training, coaching, and performance evaluations of front‑desk staff.
• Maintain a clean, professional appearance and protect confidential information.

Required profile

• Minimum 12 months experience in front‑desk or guest services operations.
• Ability to handle cash, process payments and complete daily financial reports.
• Strong communication skills and a professional demeanor.
• Willingness to work on‑site and stand for extended periods.

Required skills

• POS Systems