Head of IT Support

About the role

The University of Doha for Science and Technology (UDST) is looking for a senior leader to head its IT Support function. The successful candidate will align the university’s support services with UDST’s strategic objectives and future technology requirements, ensuring reliable and efficient IT operations for staff and students.

Key responsibilities

• Oversee the university’s IT service desk, monitoring response times, service levels and customer satisfaction.
• Streamline incident resolution processes, applying proactive problem‑solving to reduce user disruption and identify preventive measures.
• Develop and deliver user training sessions and self‑help resources, maintaining a knowledge base of troubleshooting guides.
• Partner with vendors and service providers to resolve escalated technical issues, manage contracts and procure required hardware, software and services.
• Drive continuous improvement of support processes, challenging the status quo and implementing efficiency enhancements.
• Maintain clear communication with university stakeholders regarding IT support activities and updates.
• Support the development of the Information Division’s business plan in line with UDST’s overall strategy.

Required profile

Required skills