Help Desk & CAFM System Coordinator

About the role

The Help Desk & CAFM System Coordinator will oversee the facilities management (FM) help desk and Computer‑Aided Facility Management (CAFM) operations in Doha. The role ensures that service requests are logged, assigned, monitored and resolved within agreed service levels while supporting users and maintaining accurate CAFM data.

Key responsibilities

• Manage daily FM help desk and CAFM activities, receiving, recording, categorising and assigning service requests and work orders.
• Monitor work orders against SLAs, escalating overdue items and ensuring timely closure.
• Coordinate with technicians, engineers, supervisors, customers and external service providers.
• Maintain up‑to‑date CAFM records, generate reports and track performance metrics.
• Provide training and support to users on CAFM processes and system functionality.
• Ensure compliance with established help desk procedures and prepare regular performance reports.

Required profile

• Higher education degree.
• Minimum 2 years experience in FM help desk, customer service, CAFM or a related environment.
• Previous experience with electronic work‑management systems; strong preference for CAFM system experience.
• Good understanding of hard and soft FM services.
• Fluent in Arabic and English (mandatory).
• Previous GCC/FM experience is preferred.

Required skills

• CAFM system
• Microsoft Office
• Electronic work management systems