Hostess – Guest Service in Hotel Restaurant

About the role

The Hostess will welcome guests, serve food and beverages, and ensure a courteous, professional, and efficient experience in the hotel restaurant. This position supports the Assistant Restaurant Manager and contributes to the overall guest satisfaction and sales objectives of the outlet.

Key responsibilities

• Report for duty punctually, wearing the correct uniform, polished shoes, and nametag in line with hotel dress code.
• Provide courteous, professional, and efficient service to guests at all times.
• Maintain thorough knowledge of all food and beverage items and be able to upsell and suggest alternatives.
• Monitor supplies, equipment, and reduce spoilage and waste.
• Keep the work area clean, organized, and follow opening and closing procedures.
• Handle guest enquiries, report complaints promptly, and follow up to ensure resolution.
• Operate the existing POS system according to training.
• Adhere strictly to hotel policies on fire safety, hygiene, health, and safety.
• Maintain good rapport with colleagues and attend all staff meetings and training sessions.

Required profile

• Professional appearance and high standards of personal hygiene.
• Punctuality and reliability in reporting for shifts.
• Strong knowledge of the hotel’s food and beverage offerings.
• Ability to upsell and suggest alternatives to guests.
• Attention to detail in maintaining cleanliness and controlling waste.
• Excellent communication skills for handling guest enquiries and complaints.
• Team‑player attitude and willingness to attend trainings.

Required skills

• POS system operation