IP Operations Specialist

About the role

DHL Global Forwarding, the Group's air, ocean and road freight specialist, is hiring an IP Operations Specialist in Doha, Qatar. The role covers daily coordination of customs clearance and local delivery, acting as the customer's operational point of contact and keeping files profitable and compliant.

Key responsibilities

• Coordinate daily customs clearance and local delivery for assigned files, following up until final delivery
• Work with customs brokers and government liaison on declarations, inspections, permits, exemptions, approvals and cargo release
• Arrange delivery orders, payments, guarantees, authorisations and document handover with shipping lines and airlines
• Organise road transport and equipment, and for heavy, oversized or special cargo coordinate permits, escorts, lifts, risk assessments and HSE requirements
• Confirm appointments, site access, receiving resources and proof of delivery before dispatch, and monitor vehicles and cargo during execution
• Validate supplier invoices and costs against agreed rates, ensure costs are accrued and documents are ready for billing and file closure
• Act as the customer's operational contact: give status reports, handle enquiries, run meetings and site visits, and turn customer needs into execution plans
• Book AFR and OFR shipments, issue shipment reports and delivery records, and coordinate with expediting, inspection, procurement, shipping, warehouse and site teams
• Run operations in line with DHL procedures, customer SOPs, trade compliance and HSE standards, and identify and mitigate operational risks
• Monitor file profitability and cost accuracy, maintain auditable shipment files, and support contingency and recovery planning for delayed or damaged shipments
• Manage relationships with customers, brokers, carriers, terminals, warehouses and transporters, and coordinate with Finance on payments, duty and tax outlays, vendor invoices and billing

Required profile

• Experience in freight forwarding, project logistics, customs clearance coordination and local transportation operations
• Ability to manage multiple shipments, priorities, deadlines and exceptions with attention to detail
• Commercial awareness of cost control, accruals, billing readiness and avoiding demurrage, detention, storage and waiting-time exposure
• Good communication, analytical, administrative and problem-solving skills, and ability to work independently in the field and office
• Good command of English, written and spoken; Arabic is an advantage

Required skills

• Good working knowledge of AFR and OFR operations, import/export documentation, delivery orders, customs declarations, inspections and permits
• Understanding of standard, containerised, breakbulk, heavy and oversized cargo movements
• Knowledge of customer-service processes, forwarding systems and shipment reporting
• Microsoft Office

What we offer

• A place in a global company with opportunities to contribute your ideas and skills
• Possible further career development
• Competitive salary