IPTV & Master Clock System Engineer

About the role

Madre Integrated Engineering is looking for an IPTV and Master Clock System Engineer in Doha. The role covers advanced diagnostics, incident management and maintenance of IPTV encoders, servers, endpoints, displays and signage, as well as master-clock distribution systems.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure levels.
• Perform root-cause analysis for major and recurring incidents and implement permanent fixes.
• Manage OEM back-to-back support cases within the applicable ticketing and SLA framework.
• Manage system configurations, firmware, software maintenance, manufacturer releases and upgrades.
• Maintain technical design documents, SOPs and knowledge-base information.
• Provide technical assessments to the Change Advisory Board for system changes.
• Maintain IPTV encoders, servers, endpoints, displays and signage, and master-clock distribution systems with accurate synchronization.

Required profile

• Minimum 4 years of hands-on experience with relevant systems in a comparable environment.
• VITEC and Mobatime product training, or equivalent.
• Experience coordinating with OEMs and managing escalations.
• Strong documentation and technical mentoring capability.

Required skills

• Strong experience with IPTV, AV systems and time-distribution/master-clock systems.
• ITIL Foundation certification.
• Knowledge of IPTV distribution architecture, encoders, servers, endpoints and signage systems.
• Knowledge of master/slave clock distribution and synchronization, with strong diagnostic and root-cause-analysis skills.